Mat Valley Milling
Company Name: Mat Valley Milling
Status: Active
State: Alaska
Post: 99645-0000
County: Matanuska
City: Palmer
Address: 11664 East Outer Springer Loop
Phone: (907)746-3030
Fax: (907)745-0508
Email: unknown
Contact Owner: Russ Frantzich
Web site: https://www.matvalleymilling.com
SIC code: 5211 Industry group: Building materials & hardware, Business category: Lumber & other building materials
Employees: 3
Gross Annual Sales (Revenue): 781740
Overall: Mat Valley Milling is a business categorized under lumber & other building materials, which is part of the larger category building materials & hardware. Mat Valley Milling is located at the address 11664 East Outer Springer Loop in Palmer, Alaska 99645-0000. The Owner is Russ Frantzich who can be contacted at (907)746-3030.
Description: Lumber And Other Building Materials
Tags:
- Hardware store
In summary:
- I've never had any trouble with this family and there service is great!
- The owner responded they did and gave me a price for the three cords of wood.
- I ordered 2 cords from their first batch that was delivered today.
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Review/Comment
Name: C.M.
Message: These guys and gal, are absolutely amazing! Always a great experience and outstanding customer service! Way to go Mat Valley Milling Crew! Thank You! -Chelsey-Palmer Chevron.
Name: E.W.
Message: Called about wood this summer and asked if it was seasoned and ready to burn. I called them because they are an established business and I am tired of buying wood from individuals who say it has been seasoned and is dry, only to get wet wood that is worthless for a year. Their wood isn't seasoned either, but I was told that they kiln-dry wood in the fall. I ordered 2 cords from their first batch that was delivered today. I wasn't told that the kiln-dried is $100 more so I was shocked at the $770 price tag. I had been told $285 for a cord of birch. If I had been told I would paid that price, but would have only ordered one cord. Now here is my real issue. Their customer service lady is clueless! When I said that she didn't tell me it was $100 extra. Her reply was that she tells everyone. That's all well and good, but she DID NOT tell me. Which is what I told her. Rather than say "I'm really sorry, I normally tell everyone that, I'm so sorry if I forgot with you, " she proceeded to argue with me on the phone, basically implying that I'm a liar. Here's a tip ya'all - don't argue with your customers. They are your livelihood and word of mouth goes a long way. Customer service makes or breaks a person's experience and determines whether they will give you their money again. And when there is an issue, that is the real test of whether you value someone's business, that's when you either shine and win someone for life, or in your case - piss someone off so much they hang up on you so you don't hear the expletives that are soon to start spilling from their mouth. Which means you lost an opportunity to make a lifelong customer. And from your response to another review, it is obvious that arguing and excuses are your norm. People (you) do make mistakes. Just say sorry, smooth the waters, and keep a customer rather than make an enemy.
Name: A.D.
Message: They're great to deal with! I bought all the lumber for my pole barn from Carl and he was very helpful and prompt as usual. I like dealing with them, and they have great prices. I highly recommend using them for your lumber and firewood needs!
Name: K.K.
Message: Good, helpful and friendly service. We're been getting our Husqvarna repaired here and they are always willing to work with us and provide sound advice and fair prices.
Name: S.V.
Message: I've had many things serviced here and never had any problems as long as someone that's part of their family is working on it. When their hired help fixes anything i know to have the son or son-in-law look it over before i leave. I've never had any trouble with this family and there service is great!